# Dispute Resolution Clause

Source: https://contracko.com/fr/bibliotheque-de-clauses/reglement-des-litiges

# Dispute Resolution Clause

Sets out how disputes are resolved: negotiation, then mediation, then litigation or arbitration, and where.

## Ce que c'est

A dispute resolution clause defines the process for handling disagreements, often an escalation ladder: good-faith negotiation, then mediation, then binding determination by a chosen court or arbitral tribunal. It also fixes the venue, language and timing of each step.

## Pourquoi c'est important

A clear, staged process can resolve disputes faster and cheaper and preserve the commercial relationship. Without it, parties default to litigation in possibly inconvenient courts, with higher cost and uncertainty.

## Comment l'appliquer

- Build an escalation ladder: negotiation, then mediation, then court or arbitration.
- Set time limits for each step so a party cannot stall indefinitely.
- Specify the forum, seat, language and any institutional rules.
- Preserve the right to seek urgent interim relief outside the ladder.

## Conseils de négociation

- • Add mediation as a mandatory pre-condition to reduce litigation costs.
- • Choose a forum convenient and enforceable for both parties.

## Pièges courants

- • Vague "the parties shall try to resolve amicably" wording that is unenforceable.
- • Blocking access to urgent interim measures while the escalation ladder runs.

### Comment Contracko aide

When a dispute arises, knowing the agreed resolution process quickly matters. Contracko stores all contracts in one searchable repository so your team can immediately find the governing dispute-resolution clause and the deadlines at each step. Its AI review flags clauses with vague or toothless escalation language and identifies any that block urgent interim relief, giving you a clear procedural picture before tensions escalate.

## Références juridiques

- [Reg. 1215/2012 Brussels I bis: jurisdiction in the EU Droit de l'UE](https://eur-lex.europa.eu/eli/reg/2012/1215/oj)
- [BW 6:248 Reasonableness and fairness Droit néerlandais](https://wetten.overheid.nl/BWBR0005289)

Sauf mention contraire, les références renvoient au droit néerlandais (Burgerlijk Wetboek, le Code civil néerlandais) ; les instruments de l'UE tels que le RGPD s'appliquent dans toute l'UE. Il s'agit d'informations générales, pas de conseils juridiques. D'autres juridictions traitent ces concepts différemment. Vérifiez le texte en vigueur et votre situation avec un avocat qualifié.

## Pertinent pour

[Construction](https://contracko.com/fr/secteurs/industrie-construction)[Conseil](https://contracko.com/fr/secteurs/conseil)[Logiciels & SaaS](https://contracko.com/fr/secteurs/logiciel-saas)[Logistique et distribution](https://contracko.com/fr/secteurs/logistique)[Ingénierie et architecture](https://contracko.com/fr/secteurs/ingenierie)

## Clauses associées

- [Governing Law Clause](https://contracko.com/fr/bibliotheque-de-clauses/droit-applicable)
- [Arbitration Clause](https://contracko.com/fr/bibliotheque-de-clauses/arbitrage)
- [Notices Clause](https://contracko.com/fr/bibliotheque-de-clauses/notifications)

## Termes associés

- [Jurisdiction](https://contracko.com/fr/glossaire/juridiction-competente)
- [Arbitration](https://contracko.com/fr/glossaire/arbitrage)
- [Good faith](https://contracko.com/fr/glossaire/bonne-foi)

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Conforme au RGPD. Chiffré. Jamais utilisé pour l'entraînement de l'IA.

## Foire aux questions

Questions courantes sur cette clause.

- **Q:** Is a contractual obligation to mediate enforceable?
  **A:** A clearly drafted, time-limited escalation step is generally given effect; a court may stay proceedings until the agreed pre-litigation steps are taken.

- **Q:** Can we still go to court urgently during mediation?
  **A:** Yes, if the clause preserves the right to interim relief; always carve out urgent measures from the escalation ladder.

- **Q:** What is the difference between mediation and arbitration?
  **A:** Mediation is a non-binding facilitated negotiation; the parties control the outcome. Arbitration is binding and produces an enforceable award, like a court judgment but private.

- **Q:** Should escalation steps have time limits?
  **A:** Yes. Without fixed time limits a party can stall indefinitely in a pre-litigation phase, preventing the dispute from reaching a binding resolution. Set clear deadlines for each step.

- **Q:** Which courts are competent for Dutch contract disputes?
  **A:** By default the District Court (Rechtbank) of the defendant's registered office under Dutch civil procedure; parties may choose a different court by forum selection clause, subject to Brussels I bis in the EU.

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