# Contract glossary

Source: https://contracko.com/glossary

# Contract glossary

Clear definitions of the legal terms you meet in everyday contracts, with the Dutch and English equivalents and the law behind them.

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### Search the glossary

[A](#letter-A)[B](#letter-B)[C](#letter-C)[D](#letter-D)[E](#letter-E)[F](#letter-F)[G](#letter-G)[H](#letter-H)[I](#letter-I)[J](#letter-J)[K](#letter-K)[L](#letter-L)[M](#letter-M)[N](#letter-N)[O](#letter-O)[P](#letter-P)[R](#letter-R)[S](#letter-S)[T](#letter-T)[V](#letter-V)[W](#letter-W)

## Key terms

### [Clause](https://contracko.com/glossary/clause)
A distinct provision in a contract that sets out a specific right or obligation.

### [Breach of contract](https://contracko.com/glossary/breach-of-contract)
A failure to perform any obligation under a contract without a lawful excuse.

### [Liability](https://contracko.com/glossary/liability)
Legal responsibility to compensate another party for loss caused by an act or omission.

### [Force majeure](https://contracko.com/glossary/force-majeure)
An unforeseeable event beyond a party's control that excuses non-performance of a contract.

### [Termination](https://contracko.com/glossary/termination)
Bringing a contract to an end before or at its natural expiry, by right or agreement.

### [Intellectual property](https://contracko.com/glossary/intellectual-property)
Legally protected creations of the mind such as patents, trademarks, and copyright.

### [GDPR](https://contracko.com/glossary/gdpr)
The EU regulation governing how personal data of individuals must be processed and protected.

### [Good faith](https://contracko.com/glossary/good-faith)
The duty to act honestly and reasonably in forming and performing a contract.

### [General terms and conditions](https://contracko.com/glossary/general-terms-and-conditions)
Standardised pre-formulated clauses a party uses across many contracts, governed by strict Dutch rules.

### [Framework agreement](https://contracko.com/glossary/framework-agreement)
A master contract setting general terms under which future call-off orders are placed.

### [Letter of intent](https://contracko.com/glossary/letter-of-intent)
A preliminary document recording parties' intent to negotiate or conclude a future agreement.

### [Payment terms](https://contracko.com/glossary/payment-terms)
The contractual rules governing how, when and in what currency a debtor must pay an invoice.

### [Bank guarantee](https://contracko.com/glossary/bank-guarantee)
An independent bank undertaking to pay a beneficiary on demand if the debtor fails to perform.

### [Retention of title](https://contracko.com/glossary/retention-of-title)
A seller retains ownership of delivered goods until the buyer has paid in full.

### [Liability limitation](https://contracko.com/glossary/liability-limitation)
A contract clause that caps or excludes the damages one party can recover from the other.

### [Tort (wrongful act)](https://contracko.com/glossary/tort)
A wrongful act causing harm that gives rise to liability outside of any contract.

### [Supply chain liability](https://contracko.com/glossary/supply-chain-liability)
A principal's liability for wages and taxes that contractors and subcontractors fail to pay.

### [Bankruptcy](https://contracko.com/glossary/bankruptcy)
A court-ordered liquidation procedure that seizes a debtor's assets for the benefit of creditors.

### [Conditions subsequent](https://contracko.com/glossary/conditions-subsequent)
A future uncertain event whose occurrence ends an obligation that was already in effect.

### [Change of control clause](https://contracko.com/glossary/change-of-control-clause)
A provision giving rights if ownership or control of a contracting party changes hands.

### [Mediation](https://contracko.com/glossary/mediation)
A voluntary process where a neutral mediator helps parties reach their own settlement of a dispute.

### [Exclusivity clause](https://contracko.com/glossary/exclusivity-clause)
A provision committing a party to deal only with the other for defined goods, services or territory.

### [Obligation of result](https://contracko.com/glossary/obligation-of-result)
A duty to deliver a specific, agreed outcome, not merely to make a best effort.

### [Service credits](https://contracko.com/glossary/service-credits)
Pre-agreed financial credits a supplier owes the client when service levels are missed.

### [Tendering](https://contracko.com/glossary/tendering)
A structured competitive procedure in which suppliers bid for a contract under predefined rules and award criteria.

### [Procure-to-pay](https://contracko.com/glossary/procure-to-pay)
The end-to-end process from requisitioning goods to paying the supplier invoice, often automated in one workflow.

### [Due diligence](https://contracko.com/glossary/due-diligence)
Investigating a supplier or counterparty's financial, legal and operational standing before contracting.

### [Contract Management](https://contracko.com/glossary/contract-management)
Structured oversight of agreements from drafting through execution, monitoring and termination.

### [Contract lifecycle](https://contracko.com/glossary/contract-lifecycle)
The full sequence of stages a contract passes through, from request to renewal or expiry.

### [Vendor lock-in](https://contracko.com/glossary/vendor-lock-in)
Dependence on a supplier that makes switching prohibitively costly, complex or risky.

### [Digital signature](https://contracko.com/glossary/digital-signature)
A cryptographically secured electronic signature that authenticates a signer and a document's integrity.

A

### [Absenteeism insurance](https://contracko.com/glossary/absenteeism-insurance)
Cover for an employer's wage-continuation costs during employee sickness absence.

### [Acceptance protocol](https://contracko.com/glossary/acceptance-protocol)
A formal record by which the client accepts delivered work, often listing snags to be remedied.

### [Acceptance test](https://contracko.com/glossary/acceptance-test)
A predefined test that delivered goods or software must pass before the client formally accepts them.

### [Addendum](https://contracko.com/glossary/addendum)
A supplementary document that adds to or amends an existing contract without replacing it.

### [Anti-corruption clause](https://contracko.com/glossary/anti-corruption-clause)
A provision requiring the parties to comply with anti-bribery and anti-corruption laws.

### [Arbitration](https://contracko.com/glossary/arbitration)
Private dispute resolution by one or more arbitrators whose award binds the parties.

### [Assignment](https://contracko.com/glossary/assignment)
Transferring contractual rights or obligations from one party to another.

### [Audit right](https://contracko.com/glossary/audit-right)
A contractual right to inspect a counterparty's records or processes to verify compliance.

### [Authorised signatory](https://contracko.com/glossary/authorised-signatory)
A person with legal authority to bind an organisation by signing a contract on its behalf.

### [Auto-renewal](https://contracko.com/glossary/auto-renewal)
A clause extending a contract automatically unless a party opts out in time.

B

### [Back-to-back contracting](https://contracko.com/glossary/back-to-back-contracting)
Mirroring obligations from a head contract into a subcontract so terms flow through consistently down the chain.

### [Bailiff's writ](https://contracko.com/glossary/bailiffs-writ)
An official document served by a bailiff, such as a summons or enforcement notice.

### [Bank guarantee](https://contracko.com/glossary/bank-guarantee)
An independent bank undertaking to pay a beneficiary on demand if the debtor fails to perform.

### [Bankruptcy](https://contracko.com/glossary/bankruptcy)
A court-ordered liquidation procedure that seizes a debtor's assets for the benefit of creditors.

### [Baseline assessment](https://contracko.com/glossary/baseline-assessment)
An initial measurement of performance against which future results and improvements are judged.

### [Benchmarking clause](https://contracko.com/glossary/benchmarking-clause)
A clause allowing prices or service levels to be compared to the market and adjusted accordingly.

### [Blanket agreement](https://contracko.com/glossary/blanket-agreement)
A long-term purchasing arrangement covering recurring orders at agreed terms over a period.

### [Boilerplate](https://contracko.com/glossary/boilerplate)
Standard, reusable contract clauses that appear in most agreements with little change.

### [Bonus-malus arrangement](https://contracko.com/glossary/bonus-malus-arrangement)
A mechanism rewarding performance above target and penalising performance below it.

### [Breach of contract](https://contracko.com/glossary/breach-of-contract)
A failure to perform any obligation under a contract without a lawful excuse.

### [Buildings insurance](https://contracko.com/glossary/buildings-insurance)
Cover for physical damage to a building from risks such as fire, storm and water.

C

### [Chain clause (perpetual obligation)](https://contracko.com/glossary/chain-clause)
A clause obliging a party to impose the same obligation on any successor, passing it down a chain.

### [Change of control clause](https://contracko.com/glossary/change-of-control-clause)
A provision giving rights if ownership or control of a contracting party changes hands.

### [Change orders (variations)](https://contracko.com/glossary/change-orders)
Agreed additions to or reductions of contracted work, with corresponding price and time adjustments.

### [Clause](https://contracko.com/glossary/clause)
A distinct provision in a contract that sets out a specific right or obligation.

### [Collaboration agreement](https://contracko.com/glossary/collaboration-agreement)
A contract setting how two or more parties cooperate on a joint project or objective.

### [Commercial lease](https://contracko.com/glossary/commercial-lease)
A lease of business premises, governed in the Netherlands by protective statutory regimes.

### [Compliance clause](https://contracko.com/glossary/compliance-clause)
A clause obliging parties to comply with applicable laws, standards and policies during the contract.

### [Condition precedent](https://contracko.com/glossary/condition-precedent)
A future uncertain event that must occur before a contractual obligation takes effect.

### [Conditions subsequent](https://contracko.com/glossary/conditions-subsequent)
A future uncertain event whose occurrence ends an obligation that was already in effect.

### [Confidential information](https://contracko.com/glossary/confidential-information)
Non-public information shared in confidence that the recipient must protect and not disclose.

### [Consequential damages](https://contracko.com/glossary/consequential-damages)
Indirect loss flowing on from a breach, such as lost profit, lost production or reputational harm.

### [Consideration](https://contracko.com/glossary/consideration)
In common law, the value each party gives that makes a contract binding.

### [Consignment stock](https://contracko.com/glossary/consignment-stock)
Inventory held at the buyer's site but owned by the supplier until it is actually consumed or sold.

### [Consumer Price Index (CPI)](https://contracko.com/glossary/consumer-price-index)
A statistical measure of average price changes for consumer goods, often used to index contract prices.

### [Contract archiving](https://contracko.com/glossary/contract-archiving)
Securely storing expired or signed contracts so they remain retrievable and legally admissible.

### [Contract automation](https://contracko.com/glossary/contract-automation)
Using software to generate, route, sign and monitor contracts with minimal manual effort.

### [Contract compliance](https://contracko.com/glossary/contract-compliance)
The degree to which parties actually perform the obligations and terms set out in a contract.

### [Contract lifecycle](https://contracko.com/glossary/contract-lifecycle)
The full sequence of stages a contract passes through, from request to renewal or expiry.

### [Contract Management](https://contracko.com/glossary/contract-management)
Structured oversight of agreements from drafting through execution, monitoring and termination.

### [Contract portfolio management](https://contracko.com/glossary/contract-portfolio-management)
Managing all contracts collectively to optimise value, risk and supplier mix across the organisation.

### [Contract register](https://contracko.com/glossary/contract-register)
A central, searchable record of all contracts with their key dates, parties and obligations.

### [Contract renewal](https://contracko.com/glossary/contract-renewal)
Continuation of an agreement beyond its initial term, by express agreement or automatic extension.

### [Contract risk management](https://contracko.com/glossary/contract-risk-management)
Identifying, assessing and mitigating the legal, financial and operational risks within contracts.

### [Contract transfer](https://contracko.com/glossary/contract-transfer)
Transferring an entire contractual relationship, with all rights and obligations, to a new party.

### [Contract value](https://contracko.com/glossary/contract-value)
The total monetary value of a contract over its term, used for budgeting, thresholds and risk.

### [Cost-plus billing](https://contracko.com/glossary/cost-plus-billing)
Billing based on actual costs incurred plus an agreed margin, rather than a fixed price.

### [Counterparty](https://contracko.com/glossary/counterparty)
The other party to a contract from the perspective of the party referring to it.

### [Cyber insurance](https://contracko.com/glossary/cyber-insurance)
Cover for losses from cyber incidents such as data breaches, hacking and ransomware.

D

### [Data portability clause](https://contracko.com/glossary/data-portability-clause)
A provision ensuring data can be exported and transferred in a usable, structured format.

### [Data processing agreement (DPA)](https://contracko.com/glossary/data-processing-agreement)
A GDPR-required contract governing how a processor handles personal data for a controller.

### [Delivery terms](https://contracko.com/glossary/delivery-terms)
The contractual conditions governing how, when and where goods or services are delivered.

### [Deposit agreement](https://contracko.com/glossary/deposit-agreement)
A contract under which assets, funds or documents are held by a custodian under agreed conditions.

### [Digital signature](https://contracko.com/glossary/digital-signature)
A cryptographically secured electronic signature that authenticates a signer and a document's integrity.

### [Direct damages](https://contracko.com/glossary/direct-damages)
Loss that flows immediately and foreseeably from a breach, such as repair or replacement costs.

### [Direct debit discount](https://contracko.com/glossary/direct-debit-discount)
A small price reduction offered to customers who authorise payment by automatic direct debit.

### [Dispute resolution clause](https://contracko.com/glossary/dispute-resolution-clause)
A provision setting out how, where and by whom contractual disputes will be resolved.

### [Due diligence](https://contracko.com/glossary/due-diligence)
Investigating a supplier or counterparty's financial, legal and operational standing before contracting.

### [Duty of care](https://contracko.com/glossary/duty-of-care)
The obligation to act with the prudence and diligence that may reasonably be expected.

E

### [Early termination](https://contracko.com/glossary/early-termination)
Ending a fixed-term contract before its agreed end date, typically only on grounds the contract allows.

### [Effective date](https://contracko.com/glossary/effective-date)
The date on which a contract becomes legally operative and the parties' obligations begin.

### [Escape clause](https://contracko.com/glossary/escape-clause)
A provision letting a party exit or suspend the contract if specified circumstances arise.

### [Escrow arrangement](https://contracko.com/glossary/escrow-arrangement)
A neutral third party holds money, documents or source code, released on agreed conditions.

### [Exclusivity clause](https://contracko.com/glossary/exclusivity-clause)
A provision committing a party to deal only with the other for defined goods, services or territory.

### [Exit clause](https://contracko.com/glossary/exit-clause)
A provision setting out the rights, duties and process when a contract ends or is wound down.

### [Exit plan](https://contracko.com/glossary/exit-plan)
A documented plan describing how services and assets transfer when a contract ends.

### [Exoneration clause](https://contracko.com/glossary/exoneration-clause)
A clause that excludes or limits a party's liability for damage.

### [Extrajudicial collection costs](https://contracko.com/glossary/extrajudicial-collection-costs)
The reasonable out-of-court costs of recovering an unpaid debt, recoverable from the debtor by law.

F

### [Fixed price vs. cost-plus](https://contracko.com/glossary/fixed-price-vs-cost-plus)
The choice between a guaranteed fixed contract price and billing of actual costs plus a margin.

### [Force majeure](https://contracko.com/glossary/force-majeure)
An unforeseeable event beyond a party's control that excuses non-performance of a contract.

### [Framework agreement](https://contracko.com/glossary/framework-agreement)
A master contract setting general terms under which future call-off orders are placed.

G

### [GDPR](https://contracko.com/glossary/gdpr)
The EU regulation governing how personal data of individuals must be processed and protected.

### [General terms and conditions](https://contracko.com/glossary/general-terms-and-conditions)
Standardised pre-formulated clauses a party uses across many contracts, governed by strict Dutch rules.

### [Ghost licences](https://contracko.com/glossary/ghost-licences)
Software licences that are paid for but no longer used by anyone in the organisation.

### [Good faith](https://contracko.com/glossary/good-faith)
The duty to act honestly and reasonably in forming and performing a contract.

### [Governing law](https://contracko.com/glossary/governing-law)
The body of law a contract designates to interpret and enforce its terms.

H

### [Hardship clause](https://contracko.com/glossary/hardship-clause)
A clause allowing renegotiation when unforeseen events fundamentally upset the contract's balance.

I

### [Incoterms](https://contracko.com/glossary/incoterms)
Standardised ICC trade terms defining delivery, risk and cost allocation in international sales.

### [Indefinite-term contract](https://contracko.com/glossary/indefinite-term-contract)
A contract with no fixed end date, continuing until validly terminated by a party.

### [Indemnity](https://contracko.com/glossary/indemnity)
A contractual promise to compensate another party for specified losses or third-party claims.

### [Intellectual property](https://contracko.com/glossary/intellectual-property)
Legally protected creations of the mind such as patents, trademarks, and copyright.

### [Intellectual property clause](https://contracko.com/glossary/intellectual-property-clause)
A provision allocating ownership and use rights in intellectual property created or used under a contract.

### [ISO 9001](https://contracko.com/glossary/iso-9001)
The international standard for quality-management systems, often required of contract suppliers.

J

### [Jurisdiction](https://contracko.com/glossary/jurisdiction)
The court or location authorised to hear and decide disputes under a contract.

K

### [Kickback / Rebate](https://contracko.com/glossary/kickback-fee)
A payment returned to a buyer or intermediary, legitimate as a rebate but illegal when concealed.

L

### [Letter of intent](https://contracko.com/glossary/letter-of-intent)
A preliminary document recording parties' intent to negotiate or conclude a future agreement.

### [Liability](https://contracko.com/glossary/liability)
Legal responsibility to compensate another party for loss caused by an act or omission.

### [Liability limitation](https://contracko.com/glossary/liability-limitation)
A contract clause that caps or excludes the damages one party can recover from the other.

### [Licence agreement](https://contracko.com/glossary/license-agreement)
A contract by which an owner permits another to use intellectual property under defined conditions.

### [License](https://contracko.com/glossary/license)
Permission to use intellectual property under defined conditions without transferring ownership.

### [Liquidated damages](https://contracko.com/glossary/liquidated-damages)
A pre-agreed sum payable on breach, set in advance instead of proving actual loss.

M

### [Maintenance contract](https://contracko.com/glossary/maintenance-contract)
An agreement under which a provider maintains equipment, software or premises for a recurring fee.

### [Market conformity](https://contracko.com/glossary/market-conformity)
Whether prices and terms align with prevailing market rates for comparable goods or services.

### [Material adverse change (MAC)](https://contracko.com/glossary/material-adverse-change)
A significant negative event that lets a party walk away or renegotiate a deal.

### [Maverick buying](https://contracko.com/glossary/maverick-buying)
Purchasing outside agreed contracts or procurement processes, undermining negotiated terms and spend control.

### [Mediation](https://contracko.com/glossary/mediation)
A voluntary process where a neutral mediator helps parties reach their own settlement of a dispute.

### [Minimum contract duration](https://contracko.com/glossary/minimum-contract-duration)
The shortest period a contract must run before either party may terminate it.

### [Motor vehicle insurance](https://contracko.com/glossary/motor-vehicle-insurance)
Insurance for vehicles, ranging from compulsory third-party cover to fully comprehensive.

### [Motor vehicle liability insurance](https://contracko.com/glossary/motor-vehicle-liability-insurance)
Mandatory insurance covering damage a motor vehicle causes to third parties.

N

### [Negotiation strategy](https://contracko.com/glossary/negotiation-strategy)
A planned approach to bargaining covering objectives, leverage and tactics, to reach the best sustainable deal.

### [Non-compete](https://contracko.com/glossary/non-compete)
A clause restricting a party from competing with the other for a defined time and area.

### [Non-disclosure agreement (NDA)](https://contracko.com/glossary/nda)
A contract obliging parties to keep shared information secret and use it only as agreed.

### [Non-solicitation clause](https://contracko.com/glossary/non-solicitation-clause)
A provision barring a party from approaching the other's staff or clients for a set period.

### [Notice of default](https://contracko.com/glossary/notice-of-default)
A formal demand giving a defaulting party a final period to perform before falling into default.

### [Notice of defect](https://contracko.com/glossary/notice-of-defect)
A buyer's timely complaint that delivered goods or services are non-conforming or defective.

### [Notice period](https://contracko.com/glossary/notice-period)
The advance warning a party must give before ending or not renewing a contract.

### [Notification of defects clause](https://contracko.com/glossary/notification-of-defects-clause)
A clause fixing how and within what period a buyer must report defects in performance.

O

### [Obligation of result](https://contracko.com/glossary/obligation-of-result)
A duty to deliver a specific, agreed outcome, not merely to make a best effort.

### [Open-book contracting](https://contracko.com/glossary/open-book-contracting)
A contract model where the supplier discloses its actual costs and margin, enabling transparent pricing.

### [Order of precedence](https://contracko.com/glossary/order-of-precedence)
A clause ranking contract documents so a higher-ranked one prevails in case of conflict.

P

### [Parent company guarantee](https://contracko.com/glossary/parent-company-guarantee)
A guarantee by a parent company for the contractual obligations of its subsidiary.

### [Payment default](https://contracko.com/glossary/payment-default)
The state of being in default for failing to pay a due debt, triggering interest and remedies.

### [Payment terms](https://contracko.com/glossary/payment-terms)
The contractual rules governing how, when and in what currency a debtor must pay an invoice.

### [Pledge](https://contracko.com/glossary/pledge)
A security right over movable property or claims giving the holder priority on enforcement.

### [Price escalation](https://contracko.com/glossary/price-escalation)
A contractual mechanism allowing the price to rise during the term based on defined cost drivers.

### [Price indexation clause](https://contracko.com/glossary/price-indexation-clause)
A clause that automatically adjusts the contract price to a published index such as the CPI.

### [Price revision](https://contracko.com/glossary/price-revision)
A renegotiation or recalculation of the agreed price during the contract on defined grounds.

### [Pro forma notice](https://contracko.com/glossary/pro-forma-notice)
A precautionary notice of termination served only to preserve a deadline, pending a final decision.

### [Procure-to-pay](https://contracko.com/glossary/procure-to-pay)
The end-to-end process from requisitioning goods to paying the supplier invoice, often automated in one workflow.

### [Procurement audit](https://contracko.com/glossary/procurement-audit)
An independent review of procurement processes, contracts and spend to test compliance, value and control.

### [Procurement policy](https://contracko.com/glossary/procurement-policy)
The internal rulebook setting how an organisation buys: authority, thresholds, ethics and supplier requirements.

### [Procurement process optimization](https://contracko.com/glossary/procurement-process-optimization)
Streamlining procurement workflows to cut cycle time, errors and cost while strengthening control and value.

### [Procurement strategy](https://contracko.com/glossary/procurement-strategy)
The plan setting how procurement will deliver value, manage risk and support business goals across categories.

### [Procurement synergy](https://contracko.com/glossary/procurement-synergy)
Combined purchasing power from bundling demand across units or entities to secure better terms and prices.

### [Procurement threshold](https://contracko.com/glossary/procurement-threshold)
A spend value above which stricter procurement rules, such as multiple quotes or formal tendering, apply.

### [Professional indemnity insurance](https://contracko.com/glossary/professional-indemnity-insurance)
Cover for financial loss caused to clients by professional errors, advice or negligence.

### [Profit leakage](https://contracko.com/glossary/profit-leakage)
Erosion of contracted value through missed terms, overpayments, unused services or uncaptured savings.

### [Public/general liability insurance](https://contracko.com/glossary/public-liability-insurance)
Cover for damage a business causes to third parties' persons or property during operations.

### [Purchase conditions](https://contracko.com/glossary/purchase-conditions)
A buyer standard terms governing its purchases, often competing with the supplier sales terms.

### [Purchase obligation (minimum take)](https://contracko.com/glossary/purchase-obligation)
A contractual commitment to buy a minimum quantity or value over a period, regardless of actual need.

R

### [Renegotiation](https://contracko.com/glossary/renegotiation)
Reopening an existing contract to adjust price or terms in light of changed circumstances or performance.

### [Renewal clause](https://contracko.com/glossary/renewal-clause)
A provision setting out how and when a contract is extended after its initial term ends.

### [Representation](https://contracko.com/glossary/representation)
A statement of fact made to induce a party to enter into a contract.

### [Rescission](https://contracko.com/glossary/rescission)
Unwinding a contract so the parties are restored to their pre-contract position.

### [Retention of title](https://contracko.com/glossary/retention-of-title)
A seller retains ownership of delivered goods until the buyer has paid in full.

### [Retroactive effect](https://contracko.com/glossary/retroactive-effect)
A contractual provision applying as if it took effect on a date before it was actually agreed.

### [RFP / RFQ](https://contracko.com/glossary/rfp-rfq)
Formal documents inviting suppliers to propose solutions (RFP) or quote prices (RFQ) for a defined need.

### [Right of retention](https://contracko.com/glossary/right-of-retention)
A creditor right to withhold another property until a related claim is paid.

### [Right of suspension](https://contracko.com/glossary/right-of-suspension)
The right to withhold one's own performance until the other party performs its obligation.

S

### [Seasonal contract](https://contracko.com/glossary/seasonal-contract)
A contract limited to recurring seasonal periods, with obligations active only during the season.

### [Service contract](https://contracko.com/glossary/service-contract)
A contract under which one party provides defined services to another for an agreed fee.

### [Service credits](https://contracko.com/glossary/service-credits)
Pre-agreed financial credits a supplier owes the client when service levels are missed.

### [Service level agreement (SLA)](https://contracko.com/glossary/sla)
A commitment defining measurable service performance levels and remedies for shortfalls.

### [Spend analysis](https://contracko.com/glossary/spend-analysis)
Systematic review of procurement spend by category, supplier and unit to find savings and consolidation opportunities.

### [Statutory interest](https://contracko.com/glossary/statutory-interest)
The interest rate set by law that a debtor owes on a late payment when no rate is agreed.

### [Subcontractors](https://contracko.com/glossary/subcontractors)
Third parties a contractor engages to perform part of the work it owes under the main contract.

### [Supplier evaluation](https://contracko.com/glossary/supplier-evaluation)
Assessing supplier performance against quality, delivery, price and compliance criteria to guide sourcing decisions.

### [Supplier non-compete clause](https://contracko.com/glossary/supplier-non-compete-clause)
A clause restricting a supplier from competing with or supplying competitors of the customer.

### [Supplier relationship management](https://contracko.com/glossary/supplier-relationship-management)
The structured management of key supplier relationships to maximise value, performance and joint innovation.

### [Supplier segmentation](https://contracko.com/glossary/supplier-segmentation)
Grouping suppliers by value and risk so management effort and relationship type match their strategic importance.

### [Supply chain liability](https://contracko.com/glossary/supply-chain-liability)
A principal's liability for wages and taxes that contractors and subcontractors fail to pay.

### [Surety / Personal guarantee](https://contracko.com/glossary/surety)
A guarantor accessory promise to perform a debtor obligation if the debtor fails to do so.

### [Suspension of payments](https://contracko.com/glossary/suspension-of-payments)
A temporary court-granted moratorium giving a struggling debtor breathing space to restructure.

T

### [Tendering](https://contracko.com/glossary/tendering)
A structured competitive procedure in which suppliers bid for a contract under predefined rules and award criteria.

### [Term (duration)](https://contracko.com/glossary/term)
The period during which a contract is in force, from start date to expiry.

### [Termination](https://contracko.com/glossary/termination)
Bringing a contract to an end before or at its natural expiry, by right or agreement.

### [Three-way matching](https://contracko.com/glossary/three-way-matching)
A control that pays an invoice only if it matches the purchase order and the goods-receipt record.

### [Tort (wrongful act)](https://contracko.com/glossary/tort)
A wrongful act causing harm that gives rise to liability outside of any contract.

### [Total Cost of Ownership](https://contracko.com/glossary/total-cost-of-ownership)
The full lifetime cost of a purchase, including acquisition, operation, maintenance and disposal.

V

### [VCA (Safety, Health & Environment Checklist Contractors)](https://contracko.com/glossary/vca)
A Dutch certification scheme for managing safety, health and environment in contracting work.

### [Vendor lock-in](https://contracko.com/glossary/vendor-lock-in)
Dependence on a supplier that makes switching prohibitively costly, complex or risky.

### [Version control](https://contracko.com/glossary/version-control)
Tracking successive drafts of a contract so the authoritative current version is always identifiable.

### [Volume discount](https://contracko.com/glossary/volume-discount)
A price reduction granted to a buyer who purchases larger quantities within an agreed period.

W

### [Warranty](https://contracko.com/glossary/warranty)
A contractual assurance about a fact or quality, breach of which gives a damages claim.

### [Warranty period](https://contracko.com/glossary/warranty-period)
The fixed period during which a supplier must remedy defects in delivered goods or work.

### [Explore the clause library](https://contracko.com/clause-library)
See these terms in action inside real contract clauses.

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