# Contract management for managed service providers

Source: https://contracko.com/industries/managed-service-providers

# Contract management for managed service providers

Track client SLAs, MSAs, and vendor agreements in one place. Monitor uptime commitments, response time obligations, and renewal dates before they become problems.

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## Never let a contract slip through the cracks

Stay on top of every deadline, renewal, and obligation with powerful automation and AI-powered insights.

### Extract SLA commitments automatically

Upload client MSAs and SLAs and Contracko pulls out uptime percentages, response and resolution times, penalty clauses, and service scope definitions. Know exactly what you have committed to for every client.

### Organize by client and service tier

Keep client MSAs, SLAs, vendor agreements, and licensing contracts in one searchable place. Tag by service tier, client size, or contract type for instant retrieval.

### Stay ahead of renewals and vendor expirations

Client renewals and vendor contract expirations often land at the same time. Contracko gives you a unified view of all upcoming dates so you can plan ahead instead of reacting.

## Common contract types

Store, track, and manage all your agreements in one centralized platform—no more scattered files or missed deadlines.

### Service level agreements

Client SLAs defining uptime percentages, response and resolution times, penalty clauses, and escalation paths.

### Managed services agreements

Master contracts with clients covering service scope, support tiers, pricing, and term with renewal options.

### Statement of work

Project-specific agreements for implementation, migration, or professional services engagements beyond standard managed services.

### Vendor and supplier agreements

Contracts with hardware, software, and connectivity vendors covering pricing, support terms, and renewal schedules.

### Subcontractor agreements

Agreements with specialist subcontractors covering scope, liability, confidentiality, and back-to-back SLA terms.

### Software licensing agreements

License contracts for RMM tools, PSA platforms, security software, and other technology used to deliver services.

## Save time and reduce risk

Automate tedious tasks, eliminate missed deadlines, and gain full visibility into your contract portfolio.

### [Unified MSP contract repository](https://contracko.com/features/contract-repository)
Store client MSAs, SLAs, vendor agreements, and software licenses in one searchable place organized by client or service type.

### [SLA and renewal deadline alerts](https://contracko.com/features/expiration-reminder)
Get advance warnings before client contract renewals, vendor agreement expirations, and software license auto-renewals. Avoid penalty exposure and service interruptions.

### [AI-powered contract review](https://contracko.com/features/ai-contract-analysis)
Upload client MSAs and SLAs and let Contracko automatically extract uptime percentages, response times, penalty clauses, service scope, and renewal dates.

### [Contract and obligation tracking](https://contracko.com/features/contract-tracking)
Monitor open service obligations, vendor support term expirations, and subcontractor alignment across your entire client portfolio.

## Frequently asked questions

Get answers to common questions about managing contracts in your industry.

- **Q:** Can Contracko track different uptime and response time commitments per client?
  **A:** Yes. Each client SLA stores its own uptime percentage, response times, and resolution targets as extracted fields. You can see at a glance which clients have premium SLA terms and which are on standard tiers.

- **Q:** How does Contracko help with vendor contract management alongside client agreements?
  **A:** Contracko stores both client and vendor contracts in the same system. You can see all upcoming renewals in one dashboard, which makes it easier to coordinate vendor renewals with client agreement cycles and avoid gaps in coverage.

- **Q:** Can we track software licensing agreements for our RMM and PSA tools?
  **A:** Yes. Software licensing agreements are a core contract type in Contracko. The AI extraction pulls renewal dates and auto-renewal clauses automatically, so your team gets notified before tools roll over to another billing period.

- **Q:** Is Contracko suitable for an MSP with 15 to 50 clients?
  **A:** Contracko is built for teams that size. With 15 to 50 clients, each with their own MSA and SLA, you accumulate a significant volume of contracts quickly. Contracko gives you a single place to manage them all with reminders and search so nothing gets missed.

## Related industries

Explore how Contracko helps similar industries streamline their contract workflows.

### [Software & SaaS](https://contracko.com/industries/software-saas)

### [IT Services](https://contracko.com/industries/it-services)

### [Consulting](https://contracko.com/industries/consulting)

### Ready to manage your client and vendor contracts in one place?

Stop tracking SLA renewal dates in spreadsheets. Start your free trial and see how Contracko works for MSPs.

[Start 7-day free trial](https://app.contracko.com/register) [View pricing](https://contracko.com/pricing)