# Supplier relationship management

Source: https://contracko.com/it/glossario/gestione-dei-fornitori

# Supplier relationship management

The structured management of key supplier relationships to maximise value, performance and joint innovation.

## Definizione

Supplier relationship management (SRM) extends beyond transactions to develop strategic suppliers through governance, performance reviews and collaboration. It aligns relationship intensity with supplier importance, protecting continuity for critical inputs while keeping commodity spend competitive.

## Esempio

> A hospital holds quarterly business reviews with its main implant supplier to track quality, lead times and joint roadmap items.

## Perché rappresenta un rischio aziendale

Without structured SRM, organisations treat all suppliers equally regardless of criticality, leaving strategic dependencies poorly governed and performance issues undetected until they disrupt operations. Missed renewal dates, overlooked SLA breaches and unmeasured performance drift are common consequences of unmanaged supplier relationships.

## Come gestirlo

- Segment suppliers by criticality first, then apply governance intensity proportionate to strategic importance.
- Set a regular cadence of performance reviews tied to SLA metrics and contract obligations.
- Track contract expiry dates so renewals are negotiated proactively, not under time pressure.
- Document agreed improvement actions and follow up against them at each review.
- Build in exit and continuity planning for critical single-source suppliers before a crisis forces it.

### Come aiuta Contracko

Contracko centralises all supplier contracts in one searchable repository with extracted obligations, SLA terms and expiry dates. Automated reminders surface renewal and review milestones in advance, and contract status tracking keeps the team aligned on where each relationship stands without relying on spreadsheets.

## Rilevante per

[Settore sanitario](https://contracko.com/it/settori/sanita)[Settore manifatturiero](https://contracko.com/it/settori/produzione)[Aziende SaaS B2B](https://contracko.com/it/settori/b2b-saas)[Logistica e distribuzione](https://contracko.com/it/settori/logistica)

## Clausole correlate

- [Service Level Agreement (SLA)](https://contracko.com/it/biblioteca-di-clausole/accordo-sul-livello-di-servizio)
- [Benchmarking Clause](https://contracko.com/it/biblioteca-di-clausole/clausola-di-benchmarking)

## Termini correlati

- [Supplier segmentation](https://contracko.com/it/glossario/segmentazione-dei-fornitori)
- [Supplier evaluation](https://contracko.com/it/glossario/valutazione-dei-fornitori)
- [Procurement strategy](https://contracko.com/it/glossario/strategia-degli-acquisti)
- [Open-book contracting](https://contracko.com/it/glossario/contrattazione-a-libro-aperto)

### Non perda mai più una scadenza contrattuale

- L'AI trova le date di rinnovo e preavviso
- Rischi e obblighi emergono automaticamente
- I promemoria La aiutano ad agire prima che le date sfuggano

Trascini un contratto per iniziare

PDF, DOCX, PNG o JPG

[Inizi la prova di 7 giorni](https://app.contracko.com/register?appLanguage=it&utm_source=glossary_sidebar&utm_medium=lead_magnet&utm_campaign=glossary_sidebar_contract_upload&content_slug=supplier-relationship-management&content_title=Supplier+relationship+management&cta_placement=glossary_sidebar_cta&source_tool=glossary_sidebar_supplier-relationship-management)

Conforme al GDPR. Cifrato. Mai usato per l'addestramento dell'AI.

## Domande frequenti

Domande comuni su questo termine.

- **Q:** Which suppliers warrant a formal SRM programme?
  **A:** Strategic and bottleneck suppliers, typically those where failure would significantly impact operations or that are hard to replace quickly, deserve the most intensive governance.

- **Q:** How often should supplier performance reviews be held?
  **A:** Quarterly is common for strategic suppliers; monthly for high-volume or high-risk ones; annually or at renewal for lower-importance relationships.

- **Q:** What metrics should an SRM scorecard include?
  **A:** Typically on-time delivery, quality or defect rate, invoice accuracy, responsiveness, compliance with contractual obligations and, where agreed, innovation contributions.

- **Q:** Is SRM the same as supplier development?
  **A:** Supplier development is a subset of SRM: it refers specifically to investing in a supplier's capabilities to improve performance, whereas SRM covers the full governance, measurement and relationship model.

- **Q:** What is the risk of not having an SRM programme?
  **A:** Without structured management, performance drift goes unnoticed until it causes disruption, contract renewals are handled reactively, and the organisation has little leverage or insight when supplier problems arise.

## Veda questi termini nei suoi contratti

Carichi un contratto e Contracko estrae i termini chiave, le date e gli obblighi, poi la ricorda prima che ciascuno diventi rilevante.

[Inizia la prova gratuita di 7 giorni](https://app.contracko.com/register?appLanguage=it)

Prenota una demo