# Benchmarking Clause

Source: https://contracko.com/pt/biblioteca-de-clausulas/clausula-de-benchmarking

# Benchmarking Clause

Lets a customer periodically test contract pricing or service levels against the wider market.

## O que é

A benchmarking clause gives the customer a right to have an independent expert compare the supplier's prices and service levels against a representative market sample. If the contract is materially out of line, the parties adjust the terms.

## Porque é importante

In long outsourcing or managed-service deals, prices set at signing can drift far above market over several years. Benchmarking keeps a long contract competitive without forcing the customer to re-tender.

## Como aplicar

- Define the comparison sample, the metrics benchmarked, and how often it may be run.
- Appoint a neutral benchmarker and agree who bears the cost of the exercise.
- Set a materiality threshold that triggers a price or service adjustment.
- State the consequence: automatic adjustment, renegotiation, or a termination right.

## Dicas de negociação

- • Suppliers should require a like-for-like comparison reflecting volume and service scope.
- • Customers should secure a binding adjustment rather than a mere obligation to discuss.

## Erros frequentes

- • A vague comparison basis that lets the supplier dismiss any unfavourable result.
- • No consequence attached to the benchmark, making the clause toothless.

### Como o Contracko ajuda

Contracko tracks the benchmarking schedule and materiality thresholds across all your managed-service agreements, alerting you when the next review window is approaching. Its AI analysis extracts the adjustment mechanism and the agreed consequence (automatic reduction, renegotiation, or exit), so you enter a benchmark exercise fully briefed on your contractual position.

## Referências jurídicas

- [BW 6:248 Reasonableness and fairness Direito neerlandês](https://wetten.overheid.nl/BWBR0005289)

Salvo indicação em contrário, as referências remetem para o direito neerlandês (Burgerlijk Wetboek, o Código Civil neerlandês); os instrumentos da UE, como o RGPD, aplicam-se em toda a UE. Esta é informação geral, não constitui aconselhamento jurídico. Outras jurisdições tratam estes conceitos de forma diferente. Verifique o texto em vigor e a sua situação com um advogado qualificado.

## Relevante para

[Serviços de TI](https://contracko.com/pt/setores/servicos-informaticos)[Prestadores de Serviços Geridos](https://contracko.com/pt/setores/fornecedores-servicos-geridos)[Software & SaaS](https://contracko.com/pt/setores/software-saas)[Consultoria](https://contracko.com/pt/setores/consultoria)[Serviços Financeiros](https://contracko.com/pt/setores/servicos-financeiros)

## Cláusulas relacionadas

- [Price Indexation Clause](https://contracko.com/pt/biblioteca-de-clausulas/indexacao-de-precos)
- [Service Level Agreement (SLA)](https://contracko.com/pt/biblioteca-de-clausulas/acordo-de-nivel-de-servico)
- [Service Credits Clause](https://contracko.com/pt/biblioteca-de-clausulas/creditos-de-servico)
- [Audit Rights Clause](https://contracko.com/pt/biblioteca-de-clausulas/direito-de-auditoria)

## Termos relacionados

- [Service level agreement (SLA)](https://contracko.com/pt/glossario/acordo-de-nivel-de-servico)
- [Consideration](https://contracko.com/pt/glossario/contraprestacao)
- [Good faith](https://contracko.com/pt/glossario/boa-fe)

### Nunca mais perca um prazo contratual

- A IA encontra as datas de renovação e aviso prévio
- Os riscos e obrigações são apresentados automaticamente
- Os lembretes ajudam-no a agir antes que as datas passem

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Conforme com o RGPD. Encriptado. Nunca utilizado para treinar IA.

## Perguntas frequentes

Questões comuns sobre esta cláusula.

- **Q:** How often should benchmarking be allowed?
  **A:** Typically once a year or every two years; too frequent and it becomes disruptive, too rare and the contract drifts off market.

- **Q:** Who pays for the benchmarking exercise?
  **A:** Usually the customer commissions it, but a common compromise is to split costs or shift them to the supplier if a large gap is found.

- **Q:** What qualifies as a like-for-like comparison?
  **A:** The comparison must account for the same service scope, volumes, SLA levels, and support model. A benchmark that ignores customisation or scale will produce a misleading result.

- **Q:** What happens if the supplier disputes the benchmarker's findings?
  **A:** The clause should set an escalation path: discussion within a set period, then referral to an independent expert whose decision is final and binding.

- **Q:** Can the supplier refuse to adjust prices after a benchmark?
  **A:** Only if the clause gives discretion rather than a binding obligation. Customers should insist on automatic adjustment or, at minimum, a clear termination right if the supplier refuses.

## Nunca mais perca uma cláusula arriscada

O Contracko revê automaticamente cada contrato em busca desta cláusula e das obrigações que cria.

[Iniciar período de experiência gratuito de 7 dias](https://app.contracko.com/register?appLanguage=pt)

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