# Free SLA review tool

Source: https://contracko.com/tools/sla-review

# Free SLA review tool

Upload your SLA and get instant AI analysis. Check uptime commitments, response times, penalty clauses, and escalation procedures.

### Upload your contract to start your free analysis

Drag and drop your contract here, or browse files

Max 10MB. PDF and DOCX can be up to 25 pages.

What we'll analyze

Our AI engine reviews your contract and extracts key insights across multiple dimensions:

Risk assessment

Overall risk score with specific concerns

Key dates

Start, end, renewal, and notice deadlines

Obligations

Your duties and counterparty requirements

Financial terms

Pricing, payment terms, and penalties

Red flags

Unusual or concerning clauses

Liability & indemnity

Caps, exclusions, and indemnification

Your privacy, guaranteed

Enterprise-grade encryption

Never used for AI training

GDPR compliant

Deleted after analysis

## Frequently asked questions

Common questions about our service level agreement review

- **Q:** What does this SLA review tool check?
  **A:** It analyzes uptime and availability commitments, response and resolution time targets, service credit and penalty structures for missed targets, measurement and reporting obligations, escalation procedures, exclusions and exceptions to uptime calculations, and termination triggers for persistent SLA failures.

- **Q:** What SLA metrics does the tool extract?
  **A:** The tool surfaces uptime percentages, response time tiers, resolution time obligations, credit percentages tied to specific breach thresholds, and any carve-outs (such as scheduled maintenance windows or force majeure exclusions) that reduce the effective guarantee.

- **Q:** Does the tool flag weak SLA credit structures?
  **A:** Yes. If service credits are small relative to the cost of downtime, require you to proactively claim them, or are capped at a level that removes meaningful incentive for the provider, the tool flags these as risks.

- **Q:** How long does the SLA analysis take?
  **A:** Most SLA documents are analyzed in under 30 seconds.

- **Q:** What file formats can I upload?
  **A:** PDF and Word (DOCX) files are both supported.

- **Q:** Is my SLA data secure?
  **A:** Yes. Your document is transmitted over TLS encryption, never used to train AI models, deleted from our servers within 24 hours, and never shared with third parties.

## Try our other contract analysis tools

Specialized analyzers for specific contract types with tailored insights and recommendations.

### [Healthcare contract review](https://contracko.com/tools/healthcare-contract-review)
Upload your healthcare contract and get instant AI analysis. Check compliance obligations, service terms, payment schedules, and HIPAA-related provisions.

### [Wholesale agreement review](https://contracko.com/tools/wholesale-agreement-review)
Upload your wholesale agreement and get instant AI analysis. Check pricing tiers, minimum order quantities, return policies, and exclusivity terms.

### [Bookkeeping contract review](https://contracko.com/tools/bookkeeping-contract-review)
Upload your bookkeeping contract and get instant AI analysis. Check service scope, monthly fees, data access rights, and termination procedures.

[View all contract analysis tools](https://contracko.com/contract-analysis-tools)