Social media management contract template

Social Media Management Contract

This Social Media Management Contract (the "Agreement") is entered into on 2024-01-01 (the "Effective Date") by and between Client Name ("Client") with an address of Client Address and Manager Name ("Manager") with an address of Manager Address.

1. Platforms and Accounts

Social Media Platforms Managed:

Management Levels:

• Full Management: Strategy, content creation, posting, engagement, analytics
• Posting Only: Scheduled posting of Client-provided content
• Consulting: Strategy and guidance only
• Custom

Account Access: Client will provide Manager with: Admin Access (admin access / business manager access / scheduling tool login)

Account Ownership: Client retains full ownership of all social media accounts and followers

2. Scope of Services

Social Media Strategy:

• Initial audit and competitive analysis
• Content strategy development
• Brand voice and messaging guidelines
• Target audience definition
• Hashtag strategy
• Monthly Review

Content Creation:

• 12 posts per month across all platforms (3 per platform)
• Content types: Images, Videos (graphics, videos, reels, stories, carousels, etc.)
• Copywriting for all posts
• Hashtag research and implementation
• Caption writing
• Call-to-action development
• Editing

Content Sourcing:

• Original graphic design: Yes
• Stock photo sourcing: Included
• Video editing: Basic
• User-generated content curation: Yes
• Client-provided content integration: Yes

Posting and Scheduling:

• 3x/week (e.g., 5x/week on Instagram, 3x/week on Facebook)
• Optimal timing based on analytics
• Content calendar creation: Monthly
• Scheduled posting using: Buffer

Community Management:

• Response to comments: Daily
• Response to direct messages: Daily
• Response time: Within 24 business hours
• Community engagement (liking, commenting on relevant accounts)
• Follower growth strategies
• Engagement

Analytics and Reporting:

• Monthly performance reports
• Key metrics tracked: Engagement Rate
• Insights and recommendations
• Competitor analysis: Monthly
• Report delivery: 5th of each month

Advertising (if applicable):

• Ad campaign strategy: None
• Ad creative development: None
• Campaign management: None
• Ad budget: $0 (separate from management fee)

Services NOT Included:

• Professional photography/videography
• Paid advertising budget (Client pays directly)
• Website management
• Email marketing
• excluded services

3. Content Calendar and Approval Process

Content Calendar: Manager will create monthly content calendar showing:

• Post dates and times
• Platforms
• Content themes
• Copy/captions
• Visual concepts

Calendar Delivery: calendar advance days days before the start of each month

Client Approval: approval process (choose one)

Option A: Pre-Approval Required

• Client reviews and approves calendar within approval days business days
• Manager makes requested revisions
• No posts published without approval

Option B: Post-Approval

• Manager posts according to strategy
• Client may request removal within removal hours hours

Option C: Hybrid

• Certain content types require pre-approval: pre approval content
• Other content posted with Manager's discretion

Revisions: revision rounds rounds of revisions included per calendar

Urgent Posts: Manager may post timely/trending content outside calendar with Client notification

Client-Requested Posts: Additional posts beyond scope: additional post fee

4. Brand Guidelines and Restrictions

Brand Assets Provided by Client:

• Logos and brand marks
• Brand colors and fonts
• Brand voice guidelines
• Product images
• Approved messaging
• client provided assets

Brand Restrictions:

• Prohibited topics: prohibited topics
• Prohibited language/tone: prohibited language
• Competitor mentions: competitor policy
• Political/religious content: sensitive content policy

Compliance: Manager will ensure all content complies with:

• FTC disclosure guidelines (sponsored content, affiliate links)
• Platform terms of service
• Copyright and trademark laws
• Client's brand standards

5. Compensation and Payment

Monthly Management Fee: monthly fee

Fee Includes:

• All services listed in Section 2
• Up to platforms included platforms
• Up to posts included posts per month
• Monthly reporting
• Community management
• fee inclusions

Additional Services:

• Extra posts: extra post rate per post
• Additional platforms: additional platform fee per platform/month
• Video content: video fee per video
• Ad campaign management: ad management fee (% of ad spend or flat fee)
• Photography/videography: photo video rates
• Crisis management: crisis management rate

Billing Cycle: billing cycle (monthly in advance / monthly in arrears)

Invoice Date: invoice date (1st of month / last day of prior month)

Payment Due: payment due days days from invoice date

Payment Method: payment method

Late Payment: late fee per month on overdue amounts. Services may be paused after late payment grace days.

Setup Fee: setup fee (one-time, due upon signing)

Ad Spend Budget: ad spend per month (if applicable, paid directly to platforms)

6. Term and Renewal

Initial Term: initial term months months beginning start date

Minimum Commitment: minimum commitment months months

Renewal: Auto-renews for renewal term months-month periods unless either party provides renewal notice days days written notice

Early Termination Fee: early termination fee if Client terminates before end of minimum commitment

7. Termination

Termination for Convenience: Either party may terminate with termination notice days days written notice after minimum commitment period

Termination for Cause: Either party may terminate immediately if:

• Material breach not cured within cure period days days
• Nonpayment
• Violation of platform terms of service
• Illegal activity
• Damage to reputation

Effect of Termination:

• Manager delivers all content, calendars, and analytics
• Client pays for work completed through termination date
• Manager removes access to scheduling tools
• Client retains all content and account ownership
• Manager may continue to display work samples: portfolio rights post termination

Transition Assistance: transition assistance (up to transition hours hours included / available at hourly rate)

8. Content Ownership and Rights

Content Ownership: Upon full payment, Client owns all content created specifically for Client by Manager

License Grant: Manager grants Client perpetual, worldwide, non-exclusive license to use all created content

Client-Provided Content: Client retains ownership of all content provided to Manager

Stock Content: Stock photos/videos licensed separately; license terms apply

Manager Portfolio Rights: Manager may use content samples for:

• Portfolio and case studies
• Marketing materials
• Social media promotion
• Award submissions

Client may opt out: portfolio opt out

Third-Party Content: Manager will properly credit or license third-party content per platform and copyright requirements

9. Account Access and Security

Access Credentials: Client provides Manager with necessary access via:

• Business Manager
• Admin privileges
• Third-party scheduling tool: scheduling tool

Security: Manager will:

• Maintain confidentiality of login credentials
• Use secure password practices
• Enable two-factor authentication where available
• Not share access with unauthorized parties

Access Removal: Client may revoke access at any time but Manager cannot fulfill services without access

Account Recovery: Client retains ultimate control and recovery access

10. Performance Expectations and Guarantees

Growth Goals: Target goals (not guarantees): growth targets

No Guarantees: Manager does not guarantee:

• Specific follower growth
• Engagement rates
• Sales or conversions
• Viral content

Platform Changes: Manager not responsible for algorithm changes, platform policy changes, or account restrictions beyond Manager's control

Best Efforts: Manager will use industry best practices and reasonable efforts to achieve Client's goals

11. Client Responsibilities

Client agrees to:

• Provide timely access to accounts
• Supply brand assets and product information
• Respond to approval requests within client response days business days
• Provide accurate information about products/services
• Inform Manager of promotions, events, or time-sensitive content
• Maintain compliance with FTC, platform policies, and applicable laws
• Not post content that contradicts or undermines Manager's strategy without discussion
• additional client responsibilities

Client Posting: client posting policy (Client should not post independently / Client may post but should coordinate)

12. Confidentiality

Confidential Information:

• Account credentials and access
• Business strategies and plans
• Analytics and performance data
• Unpublished content
• Pricing and financial information

Obligations: Each party agrees to maintain confidentiality and not disclose to third parties

Exceptions: Information that is public, independently developed, or required by law

Duration: Survives termination for confidentiality years years

13. Indemnification

Client Indemnifies Manager: Against claims arising from:

• Client-provided content
• Product/service issues
• Client's business practices
• Instructions or directions from Client

Manager Indemnifies Client: Against claims arising from:

• Manager's original content (copyright infringement)
• Manager's negligence or misconduct
• Violation of platform terms of service by Manager

14. Limitation of Liability

Liability Cap: Manager's total liability limited to liability cap (typically fees paid in last 3 months)

No Consequential Damages: Neither party liable for indirect, incidental, or consequential damages

Account Suspension: Manager not liable for account suspensions due to platform policy changes or actions outside Manager's control

15. Dispute Resolution

Governing Law: Laws of governing jurisdiction

Dispute Resolution:

1. Good faith negotiation
2. Mediation in City, State
3. Arbitration (binding arbitration / litigation)

Attorney Fees: Prevailing party entitled to reasonable attorney fees and costs

16. Miscellaneous

Independent Contractor: Manager is independent contractor, not employee

No Assignment: Neither party may assign without written consent

Entire Agreement: Constitutes entire understanding

Amendments: Must be in writing signed by both parties

Severability: Invalid provisions don't affect remaining terms

Force Majeure: Neither party liable for delays beyond reasonable control

Notices: To addresses and emails below

Survival: Confidentiality, ownership, indemnification, and liability survive termination

17. Contact Information

Client: Email: <a href="mailto:[email protected]">[email protected]</a> Phone: 555-123-4567

Manager: Email: <a href="mailto:[email protected]">[email protected]</a> Phone: 555-987-6543

18. Signatures

IN WITNESS WHEREOF, the parties have executed this Agreement as of the Effective Date.