Our verdict
Icertis is an enterprise-only CLM platform designed for large corporations with complex procurement needs. Starting at approximately $200,000 per year (34% above market average) with average deal sizes of $1.1-1.4 million, there is no small business offering whatsoever. Users frequently report a confusing and cluttered interface, painful customization maintenance (customizations often break during upgrades), and complex multi-month implementations. With rich AI and ML capabilities reserved for enterprise budgets, small and mid-sized businesses are completely priced out of Icertis's target market.
Pros & cons
What users like
- Rich AI/ML capabilities
- Highly configurable
- Strong for procurement
What users dislike
- Confusing UI ("confusing and cluttered")
- Customizations break during upgrades (painful maintenance)
- Expensive, outdated interface (WCAG standards)
Pricing
Custom
Demo > Custom Quote (~$200K/year starting, avg $1.1-1.4M per customer)
Implementation & support
Time to value
Typical implementation timeline:
Months
Learning curve
User adoption challenge:
Is Icertis right for you?
Icertis is a strong fit if you match their target market of Enterprise. If you need Modern UX, you may want to consider an alternative.
Why teams switch to Contracko
Contracko was built to fix the specific pain points Icertis users report. We offer Modern UX vs. confusing cluttered interface, giving you power without extra complexity.
Company details
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