Service level agreement (SLA) reminders
Extract SLA review dates, performance-reporting cycles, service-credit claim windows, and renewal obligations.
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Never miss an SLA review or credit window
Contracko erkennt automatisch die Fristen und Pflichten in Ihrem Vertrag und stellt die Erinnerungen fĂĽr Sie ein.
Verlängerungstermine
Auslöser für automatische Verlängerung und der Beginn der nächsten Laufzeit.
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Der letzte sichere Tag zum Handeln, bevor eine Klausel verbindlich wird.
Ablaufdaten
Wann die laufende Laufzeit endet, mit Verlängerungskontext.
Pflichten
Berichte, Zertifikate, Genehmigungen und wiederkehrende Aufgaben.
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Erinnerungsleitfaden fĂĽr diese Vertragsart
An SLA is only enforced if someone watches the clock
Service levels look strong on paper (uptime targets, response times, penalties for misses), but they only protect you if someone actually checks performance against them on schedule. SLAs typically run on a cadence: monthly or quarterly reporting, periodic review meetings, and an annual reset of the targets. When no one owns that cadence, a vendor can drift below committed levels for months before anyone notices, and by then the pattern feels normal. Reminders tied to each reporting period and review keep the agreement live rather than a clause everyone forgot was negotiable.
Service credits expire if you do not claim them
Most SLAs do not pay out automatically when a target is missed. They require you to claim the service credit, usually within a tight window after the reporting period, often 30 days. That design quietly favors the vendor: the breach happened, the credit was earned, but if no one files in time, the money stays with the supplier. The fix is a reminder anchored to the claim window, not just the breach, so finance reviews each period's performance and submits any claim before the door closes. Over a multi-year contract, those forfeited credits add up.
Schnelle Antworten
Kurze Antworten auf die Fragen, die wir am häufigsten zur Erinnerungsextraktion erhalten.
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